Frequently Asked Questions

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For Travelers

How do I join a trip?
Browse trips on the homepage, open the one you like, and use the "Request to Join" form with your name, email, and phone. The organizer will contact you directly to arrange the rest.
Do I need an account to join a trip or leave a comment?
No. Joining a trip and commenting are both guest actions — just provide your name, email, and phone number on the trip page.
How do I pay for a trip?
Payments are arranged directly with the organizer, outside this platform. We don't process payments or hold funds.
Is my contact information shared with anyone else?
Your details are only shared with the organizer of the trip you requested to join, so they can get in touch with you.

For Organizers

How do I become an organizer?
Register on the Organizer page with your name, email, phone, country and province/state, a copy of your ID, and a verification photo. Confirm your email, and our team will review your documents before approving your account.
How long does verification take?
We manually review every application, so timing can vary, but we aim to review new organizers promptly. You'll get an email as soon as a decision is made.
Is there a fee to list a trip?
This depends on our current settings. If a listing fee applies, you'll be notified in your dashboard, and you won't be able to see who has requested to join until the fee is confirmed as paid. Your trip stays live and visible either way.
Can I edit a trip after publishing it?
Trip management tools are available from your organizer dashboard once you're verified and logged in.

Safety & Trust

How are organizers verified?
Every organizer submits their phone, email, ID document, and a photo. Our admin team manually reviews these before approving any organizer to publish trips.
What if I have a problem with an organizer or a trip?
Since payments and transport happen outside the platform, we recommend communicating clearly with the organizer before committing, and using the same caution you would with any private arrangement. You can also reach out via our Contact page.
Does 1destination.co.za organize the trips itself?
No — we're a listing platform that connects verified organizers with travelers. The trips themselves are planned and run by the organizers.